Contacting 3Com for Support

Service Contract Sales Enquiries: +65 6543 6646

3Com offers technical and product repair support to our contract and warranty customers, however, if you are unable to find a solution to your problem even after:

  • Using the 3Com Knowledgebase
  • Getting assistance from your 3Com authorized Network Supplier or Reseller.

Please ensure you have registered the product at eSupport.3com.com. If you have not used 3com's eSupport services before, please click here to learn more.

If you still need to contact 3Com for assistance, please have the following information ready:

  • Product model name, part number, and serial number
  • A list of system hardware and software, including revision levels
  • Diagnostic error messages
  • Details about recent configuration changes, if applicable

Here is a list of the Asia Pacific telephone support numbers:

CountryTelephone Number
Australia1800 075 316
Hong Kong2907 0456
India000 800 440 1193
Indonesia001 803 852 9825
Japan03 3507 5984
Malaysia1800 812 612
New Zealand0800 450 454
Philippines1800 144 10220 or 029003078
PR of China800 810 0504
S. Korea080 698 0880
Singapore800 448 1433
Taiwan00801 444 318
Thailand001 800 441 2152
VietnamCall US Direct on 1 201 0288 then dial 800 763 6780
Sri LankaCall US Direct on 02 430 430 then dial 800 763 6780
PakistanCall US Direct on 00 800 01001 then dial 800 763 6780

To find out more about your support options with 3Com's Maintenance Support Contracts, call the above numbers and press option 4.

Returning Products for Repair and Replacement
For all questions on returning products, Repair or Replacement, please ring one of the above numbers or fax the details to +61 2 9937 5048.