Contacting 3Com for Support

Service Contract Sales Enquiries: +65 6543 6646

3Com offers technical and product repair support to our contract and warranty customers, however, if you are unable to find a solution to your problem even after:

• Using the 3Com Knowledgebase
• Getting assistance from your 3Com authorized Network Supplier or Reseller.

Please ensure you have registered the product at eSupport.3com.com. If you have not used 3com's eSupport services before, please click here to learn more.

If you still need to contact 3Com for assistance, please have the following information ready:

• Product model name, part number, and serial number
• A list of system hardware and software, including revision levels
• Diagnostic error messages
• Details about recent configuration changes, if applicable

Here is a list of the Asia Pacific telephone support numbers:

To find out more about your support options with 3Com's Maintenance Support Contracts, call the above numbers and press option 4.

Returning Products for Repair and Replacement
For all questions on returning products, Repair or Replacement, please ring one of the above numbers or fax the details to +61 2 9937 5048.